Do you need help? Please call us at (915) 584-0022.
El Paso Store: (915) 584-0022
Austin Office: (888) 543-3824
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We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you must contact us by email at email@example.com to request a return within (7) days of receiving the item to receive authorization to return the item. Items returned without authorization will not be accepted and returned to sender.
Refunds for items that are defective or that were not described accurately will include both the incoming and outgoing shipping charges. However, buyers returning items because of buyer's remorse will be refunded the purchase price but neither the incoming or outgoing shipping charges. Returned items must be returned in similar packaging and via the same shipping method by which it was shipped to the customer. Items returned are to be in the same condition as when they were sold and shipped or this guarantee is void.
A copy of the original sales invoice must accompany all returns with the return authorization number printed in plain sight. All returns should be shipped with sufficient postage and insurance for the buyer's protection. If items are not returned as per the above, the item will be returned to sender and no refund will be issued.
In order for any monetary or store credit to be given, the item being returned cannot show any signs of being worn or used nor can it be engraved or altered in any way to meet any order specifications you may have requested (i.e. sizing).
You must print and complete a Merchandise Return form. To do so, you will need the original order number. Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label". You can click here to go directly to the View Order History page.
Susan Eisen Fine Jewelry & Watches