El Paso Store (915) 584-0022
Open Tuesday - Saturday
Austin Office (888) 543-3824
Open By Appointment
Crazy About Jewelry Radio Saturdays at 12:30 pm
on KTSM 690 AM
Schedule an appointment for personal attention
If you want tender loving care given to your watch, bring it to Susan Eisen Fine Jewelry and Watches. It will be assigned to one of the team of expert watchmakers to repair and return it into fine working condition. Whether it needs a complete maintenance service, an external cleaning, a polishing, or recalibration, Susan Eisen Fine Jewelry and Watches is the best place to have it fixed.
Luxury, quality, and sophistication are the pillars on which the best watches are built, and they are designed to last. The amount of time that your watch stays in excellent condition will depend on how well you take care of it. But in spite of your best efforts, it's not always possible to prevent your watch from getting damaged, and you might be wondering if you can still save your favorite timepiece. Although you can find a random jewelry store that will promise to make your watch look like new, many people turn to Susan Eisen when they want to ensure that their timepiece is in good hands. We offer service for these and other brands: Baume & Mercier, Breitling, Cartier, Chanel, Chopard, Frank Muller, Maurice Lacroix, Omega, Patek Philippe, Piaget, Raymond Weil, Rolex and Tag Heuer. As a previous authorized dealer for many excellent Swiss brands listed above, if you are looking for a Rolex Datejust, Daytona, Submariner, GMT Master, Milgaus, Yachtmaster, or Seadweller we have many new and pre-owned models in stock in excellent condition to offer to you. Just give us a call so we can set a time to bring them in and show them to you.
From scratches to broken bands, the watch repair experts at Susan Eisen have seen it all. When you enlist their services, no job is too big or small, and they will always give their best effort to restore the beautiful look that your watch had when you first bought it. Also, many people notice that their watch no longer keeps time accurately, and they don't know what to do. Your timepiece can easily be recalibrated when you want it to start working correctly, and you will be impressed with the results. Whether your watch is old or new, the professional team at Susan Eisen will be more than happy to solve your problem.
We work on estate, modern and antique watches from the United States, Europe, Switzerland, and Japan. Wristwatches, pocket watches, ring watches, pendant watches that are gold-filled, gold-plated, silver, gold, or platinum with quartz, automatic or manual wind mechanical movements can be restored. All watches are restored using state of the art technology and by the watchmakers most experienced in the brand.
We offer a complete battery service by an experienced watchmaker including a simple battery replacement, water-resistance and timing check, and outside case and band cleaning and some polishing when possible. Completion dates range from 1 to 21 days depending on the brand, age, and workload of the watchmaker chosen for the job. We keep in stock all types of watch batteries and have a large selection of the finest ones. Our batteries are very current, have not been sitting around for a long time, and are the freshest so they will last a long time.
Cost estimates will always be provided before the work is done, and no work will be done until we receive your permission to proceed. Charges will be paid at the time of delivery and watches must be picked up within 2 weeks of completion date or storage and insurance charges will occur.
If you are in need of a brand name replacement strap or bracelet in stainless steel, stainless steel and gold, or gold, or in a snake, crocodile, or alligator leather we can help you. We custom make leather bands of all sizes and shapes and can help you with names brands such as Rolex, Omega, Cartier, Breitling, Audemars, Patek Philippe and others. Bring your watch in so we can find one for you. If you need a generic one for one of your watches we can help you by showing you our large selection of inventory in stock. We also can size your watch band and have a great selection of tools for this purpose since all watch band links are not the same. Watch band sizing and resizing can be done quickly depending on the type of links and the brand of the watch.
Most water resistant watches require pressure testing after being opened to prevent water from getting inside and ruining the movement. Our watchmakers do pressure testing on all watch resistant watches unless you request that it not be done. We can show you how it is done so you will be aware of the sophisticated equipment needed to do that.l
There are many types of crystals used in watches. We supply the branded type your watch was designed for, and if it is out of stock or no longer being made, we can have one custom cut for your watch or pocket watch. From synthetic sapphire, mineral glass, plastic or other materials, let us know what you prefer and we will have our watchmakers install it for you.
Restoration of older timepieces and more expensive timepieces may take longer due to reliance on obtaining vintage parts or the availability of parts ordered from the specific brands. We have excellent watchmakers that fix many brands of vintage watches, and we use specialists in Rolex, Breitling, Jaeger LeCoultre and many other brands to repair your vintage timepieces.
We use authentic parts and oils required by the manufacturer on your timepiece unless such parts are not available. In these cases, we use generic parts of the same quality to those originally installed by the manufacturer. For the older timepieces, we may machine tool parts no longer available in the marketplace. Because many top brands require trades, used branded or damaged parts may not be returned.
We guarantee our repair and restoration work for a minimum of one year. Exceptions to our guarantee include crystal breakage, damage to straps or problems with the case, movement or bracelet not part of our restoration, or damage caused by impact or other damage determined by the matchmaker.
If your time is limited, you are likely wondering how long it will take to get your watch restored. Offering an exact timeline is not possible because several factors will determine the amount of time that will be needed to find and resolve any issues. Getting your watch into the jewelry store as quickly as possible is the best way to speed up the process. So we invite you to visit us right away, and we will promptly get to work on your timepiece. We will fix it and give it back to you faster than you thought possible, and we know that you will be happy with the outcome.
Here is a photo of a Rolex movement showing the detailing that is done to confirm its authenticity.
We compare watch movements when they are brought in for Rolex verification to determine if they
are authentic. In our Rolex training in New York, we were told that there are over 200 moving parts
in each automatic Rolex movement and that is why they are such a quality timepiece. Many watches
marked "Rolex" are imitations and need to be examined by a qualified watchmaker to give you the
correct advice. The worse thing you can do is try to authenticate it yourself and be wrong. To determine
if a Rolex watch is authentic, it takes experience and knowledge that comes from many years of handling
This is an example of a quartz movement that uses a battery and various
other parts. They are much less sophisticated to repair and purchase.
Contact Us Appointment