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If you want tender loving care given to your watch, bring it to Susan Eisen Fine Jewelry and Watches. It will be assigned to one of the team of expert watchmakers to repair and return it into fine working condition. Whether it needs a complete maintenance service, an external cleaning, a polishing, or recalibration, Susan Eisen Fine Jewelry and Watches is the best place to have it fixed.
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Luxury, quality and sophistication are the pillars on which the best watches are built, and they are designed to last. The amount of time that your watch stays in excellent condition will depend on how well you take care of it. But in spite of your best efforts, it's not always possible to prevent your watch from getting damaged, and you might be wondering if you can still save your favorite timepiece. Although you can find a random jewelry store that will promise to make your watch look like new, many people turn to Susan Eisen when they want to ensure that their timepiece is in good hands.
From scratches to broken bands, the watch repair experts at Susan Eisen have seen it all. When you enlist their services, no job is too big or small, and they will always give their best effort to restore the beautiful look that your watch had when you first bought it. Also, many people notice that their watch no longer keeps time accurately, and they don't know what to do. Your timepiece can easily be recalibrated when you want it to start working correctly, and you will be impressed with the results. Whether your watch is old or new, the professional team at Susan Eisen will be more than happy to solve your problem.
We work on estate, modern and antique watches from the United States, Europe, Switzerland, and Japan. Wristwatches, pocket watches, ring watches, pendant watches that are gold-filled, gold-plated, silver, gold, or platinum with quartz, automatic or manual wind mechanical movements can be restored. All watches are restored using state of the art technology and by the watchmakers most experienced in the brand.
We offer a complete battery service by an experienced watchmaker including a simple battery replacement, water-resistance and timing check, and outside case and band cleaning and some polishing when possible. Completion dates range from 1 to 21 days depending on the brand, age, and workload of the watchmaker chosen for the job.
Cost estimates will always be provided before the work is done, and no work will be done until we receive your permission to proceed. Charges will be paid at the time of delivery and watches must be picked up within 2 weeks of completion date or storage and insurance charges will occur.
Restoration of older timepieces and more expensive timepieces may take longer due to reliance on obtaining vintage parts or availability of parts ordered from the specific brands.
We use authentic parts and oils required by the manufacturer on your timepiece, unless such parts are not available. In these cases, we use generic parts of the same quality to those originally installed by the manufacturer. For the older timepieces, we may machine tool parts no longer available in the marketplace. Because many top brands require trades, used branded or damaged parts may not be returned.
We guarantee our repair and restoration work for a minimum of one year. Exceptions to our guarantee include crystal breakage, damage to straps or problems with the case, movement or bracelet not part of our restoration, or damage cause by impact or other damage determined by the matchmaker.
If your time is limited, you are likely wondering how long it will take to get your watch restored. Offering an exact timeline is not possible because several factors will determine the amount of time that will be needed to find and resolve any issues. Getting your watch into the jewelry store as quickly as possible is the best way to speed up the process. So we invite you to visit us right away, and we will promptly get to work on your timepiece. We will fix it and give it back to you faster than you thought possible, and we know that you will be happy with the outcome.
We have jewelry professionals ready to help.
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